Privacy Policy
Last updated: March 2, 2026
West Coast Cold Chain (“we,” “us,” or “our”) respects your privacy. This policy describes how we collect, use, and protect information when you use our website and services.
1. Information We Collect
We may collect information that you provide directly, including:
- Contact and identity: name, email address, phone number
- Business information: company name, delivery ZIP(s), annual volume, and notes related to cold-chain packaging or procurement requests
- Communications: content of inquiries, RFQ requests, and correspondence
We may also automatically collect certain technical data when you visit our site (e.g., IP address, browser type, pages visited). See our Cookie Policy for details.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and process requests for quotes and procurement support
- Provide cold-chain packaging sourcing, benchmarking, and advisory services
- Communicate with you about your requests and our services
- Improve our website and services
- Comply with legal obligations and protect our rights
3. Sharing of Information
We do not sell your personal information. We may share information only:
- With service providers who assist our operations (e.g., hosting, email) under confidentiality obligations
- When required by law or to protect our rights, safety, or property
- In connection with a merger, sale, or transfer of assets, with notice as required by law
4. Data Retention
We retain your information for as long as needed to fulfill the purposes described in this policy, to provide our services, and as required by applicable law.
5. Security
We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. To exercise these rights or ask questions, contact us at rfq@westcoastcoldchain.com.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.
8. Children
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top will be revised when changes are made. Continued use of our site or services after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related questions or requests, contact us at rfq@westcoastcoldchain.com or (619) 736-0774.